Questions and answers about Bikeloop
Here you will find most questions and answers about Bikeloop's solutions. The content is dynamic and may change. If you are missing information, please send us an email at hello@bikeloop.no.
General
What is Bikeloop?
Who is Bikeloop for?
Where can Bikeloop be found?
How long can you park?
Can I pre-book a spot in Bikeloop?
How does Bikeloop work?
How did Bikeloop start?
Does Bikeloop offer memberships or subscription services?
Use of Bikeloop's solutions
How do I get started?
How do I open and close the parking?
Where can Bikeloop be found?
How long can you park?
Can I pre-book a spot in Bikeloop?
Can I use Bikeloop all day?
What kind of bikes can be parked?
Does Bikeloop offer memberships or subscription services?
Safety
How secure is the bike parking at Bikeloop?
Can anyone enter the parking?
What kind of locking system is used?
What happens if someone tries to break in?
Who is responsible for operations and safety?
Is my bicycle insured?
What should I do if I experience a problem?
Bikeloop APP
What is the Bikeloop app?
What can I do in the Bikeloop app?
How do I gain access to the parking through the app?
How does payment work in the app?
Will I receive notifications from the app?
What should I do if the app is not working?
Can I use the same app in several places?
Can I see where Bikeloop is located?
Can I share my account with others?
Are there new features coming?
How do I delete my account?
Environment and Sustainability
How does Bikeloop contribute to a more sustainable transportation system?
Using Bikeloop renewable energy?
What environmental impact does safe bicycle parking have?
How does Bikeloop fit into the cities' climate goals?
Is Bikeloop a circular solution?
Does the user use a lot of energy with Bikeloop?
How does Bikeloop contribute to a better urban environment?
How does Bikeloop work with sustainability in operations?
What social sustainability does Bikeloop contribute to?
Can the effect of Bikeloop be documented?
Where are Bikeloop products produced?
Privacy
How does Bikeloop handle privacy?
What personal information does Bikeloop collect?
Why does Bikeloop need this information?
How long are personal data stored?
Who has access to the personal data?
Is data used for analysis and statistics?
Can I get access to my data?
How do I delete my account?
How does Bikeloop ensure data technically?
Are personal data transferred outside the EU/EEA?
Where can I find the full privacy policy?
Support and customer service
How do I get help if I need support?
When can I expect a reply?
I can't get into the parking lot – what should I do?
The app is not functioning as it should - what should I do?
I have problems with payment – who will help me?
I am not receiving notifications – why?
What should I do if I discover damage or vandalism?
What is considered acute?
Can support help me outside of opening hours?
Can I get help with my account and access?
Do I need to specify which location I am in?
Will I get a receipt or documentation?
What can I do myself before I contact support?